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CW Gulf Magazine | Unwavering Commitment

Unwavering Commitment

Partnership with nature.
Steel Tasker

Special Report  /  Jul 2013

IMTAC believes that customer satisfaction is a result of continuous focus on planning, competence, quality and execution.

Industrial Management Technology & Contracting (IMTAC) LLC, established in 1984, has over the years emerged as one of the few companies with complete and locally available expertise to execute-large technology projects in the region. The company provides outstanding service and business value for customers across the region and multiple sectors, be it government, oil & gas, healthcare, edu-cation, banking or large corporate clients.

Partner in success
IMTAC has an enviable track record of being a strategic partner for organisations for whom IT is a critical tool for conducting their business. The company's trained and certified team of consultants and engineers provides a wide array of IT infrastructure solutions to its customers.

As a country partner of world's lead-ing IT solution providers like Hewlett-Packard, Microsoft, Oracle, Autodesk, Palo-Alto, Riverbed, Juniper, MOLEX, TrendMicro, Citrix, VMWare, IMTAC makes comprehensive knowledge and professional deployment practice available to its customers.

The right choice
Hotels and other leisure and hos-pitality firms are turning to IT and the internet to deliver better customer service and control costs. IMTAC is currently implementing Enterprise Cabling and IT Network Infrastructure solution based on Molex Premises Networks and Hewlett-Packard Networking products providing high-resilient, flexile network at Radisson Blu Sohar.

IMTAC's ability to maintain the IT infrastructure of some of the largest customers makes it a preferred IT solutions partner. Organisations committed to provide their customers non-stop services rely on the company to ensure smooth functioning of their of IT systems 24 x 7.

Sales support
IMTAC also strives for excellence in after sales support. A host of services are offered to its customers to enable them to focus on their core business. These services include:

  • Ongoing support to achieve committed uptime
  • Review of technology and systems    and recommending appropriate changes
  • Carrying out planned performance tuning and preventive maintenance activities
  • Training and education services
  • Facilities management services    
  • Implementing    proof of concepts and    technology pilots
  • Regular customer briefings and
  • account reviews
  • Carrying out satisfaction    surveys and implementing findings
  • Ongoing benchmarking    of services against the best in the industry
  • Clearly established escalation processes.

IMTAC support services follow well-established and documented processes, capture knowledge for future reuse, handle and resolve customer calls in a structured manner.

Tags Cloud
  • Construction World -Gulf Magazine
  • IMTAC
  • Radisson Blu Sohar
  • Autodesk
  • Palo-Alto
  • Riverbed
  • Juniper
  • MOLEX
  • Trendmicro
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